ABOUT RUSSELL BRADFORD
A native of Northern California, Russell grew up in South Lake Tahoe and spent most of his career living and working in the San Francisco Bay Area. He began his Professional IT Career at McKesson Corporation in 1999, where he would spend the next 13 years developing his experience and honing his skills. During his extensive career, Russell has worked in virtually every area of IT, including end-user support and training, quality assurance and user acceptance testing, enterprise application development and configuration, business analysis, and project and program management.
Russell has had the opportunity to work alongside and learn from top professionals in his field. Russell's broad experience has built him into the skilled professional he is today. Russell is currently looking for new challenges and opportunities and hopes to venture even further down his chosen career path. Find out more by getting in touch with Russell today!
PROFESSIONAL OUTLOOK
Russell is a Senior Information Technology Business Analyst with nearly 20 years of experience in Business Requirements Solicitation & Socialization, IT Solution Analysis, Design & QA/Testing, IT/ERP/ECC Operations and Support, Project and Budget Management and IT Service and Solution Management.
EMPLOYMENT HISTORY
April 2016 - Present
Russell Bradford - Principal Consultant
Information Technology Business Analyst and Product Owner with over 15 years of experience
Business Requirements Solicitation & Socialization
IT Solution Analysis, Design & QA/Testing
IT/ERP Operations and Support
IT/ERP Project and Budget Management
IT Service and Solution Management
August 2015 - April 2016
Content & Channel Services – Business Architecture Solutions
Health Net’s CCS department develops, oversees and supports business processes and technologies that support inbound and outbound communication channels between Health Net and its Members and Providers.
Business process analysis and architecture
Ownership of projects from commencement to delivery
Creation and socialization of project documentation
Coordination and administration of change control processes
User acceptance test development, execution and coordination
Produce manuals, presentations and other documentation that support Portfolio Management and Intake
September 2012 - March 2015
Product development of marketing and sales related technologies using Agile project delivery methodologies and ITSM (IT Service Management) application and service management practices.
Evaluated Commercial Process Systems (Sales, CRM & customer facing technologies), business functions and procedures. Identify areas for improvement. Develop Product Roadmaps.
Lean Six Sigma – CMC Recycling SAP/ERP Implementation project (2 years)
Designed and integrated IT solutions focused on customer facing technologies (proprietary Customer Portal, Corporate website, Marketing, SalesForce)
Functioned as Agile ScrumMaster, leading Daily Standups (experience leading “virtual” standups with offshore resources), Release Retrospective and Business Stakeholder Demos
Risk Mitigation – Identify & remove impediments, identify & address team capability gaps, Adjust scope to satisfy time box commitments. Sprint Planning (Planning Poker & Story Estimation). Guide and Monitor Agile/Scrum Project lifecycle. Status Reporting to Senior, Executive and C-Level Management
Contributed to both Program Management and Product Ownership for Customer Portal, Corporate Websites & Marketing Services
Collect Requirements (User Story Workshops, Write User Stories and Acceptance Criteria). Developed, Maintained & Groomed User Stories. Created Product mockups (Balsamiq). Write and socialize Release Vision & Statement of Work. Negotiated and documented User Acceptance Criteria and facilitated UAT.
Partnered with Business Product Owner for corporate website CMC.com as IT Product Owner
Business Process Mapping and Re-Engineering. Development of Use Case Diagrams. Some experience working with UML Diagrams using MS Visio.
Liaise with and manage offshore development teams in Agile Scrum framework
April 2010 - September 2012
McKesson IT
Contributed to the management of McKesson IT’s Procure to Pay Service Line, managing Buy Business Services our internal Business partners to run, grow and transform their businesses. Accountable for the delivery and support of all Procure to Pay Business Services that McKesson IT provides to its Business Partners, throughout each stage of the Service Lifecycle.
Managed design and delivery of Procure to Pay IT Services provided to McKesson IT business partners per mutually agreed Service Level Agreements
Managed Service Changes - new service introductions and changes or retirements of existing services
Change Leadership/Management for IT Service Implementation & Enhancements
Defined functional business requirements and document service objectives and user stories
Advocate and Key point of contact for business SMEs - liaised with McKesson IT Technical Service Center teams that designed and delivered the Service Changes (Onsite, Remote & Offshore)
Actively managed service quality, monitoring and analyzing Service Levels
Financial Management of Procure to Pay IT Services – provides regular project status and budget updates to business stakeholders
July 2007 - April 2010
McKesson IT
Responsibility for designing and implementing SAP ECC solutions by working with the user community to identify requirements, and design and implement new business processes and SAP ECC enhancements and functionality.
Functional ownership of IT Services which supported Procure to Pay business processes
Prepared functional specifications and worked with SAP developers to implement solutions
Performed as Project Manager on small to medium complexity projects
Performed integration testing work and provided post implementation warranty support to SAP user community, monitoring Remedy Service Desk software to identify issues reported by the business and then working with SCRUM and IT Delivery Teams to implement changes required to resolve reported issues
Responsibility for identifying and resolving cross-module integration issues
Trained end users on new enhancements or functionality as required and coached and mentored SAP Business Analyst 1 associates and SAP Service Center Analysts
Successfully Implemented McKesson Projects Include:
Crimson Project: Implemented a new McKesson Business Unit to procure, store, sell and distribute plasma/blood pharmaceutical products
Pharma HADR (High Availability Disaster Recovery): Procure to Pay Business Process Functional Architect on a project to implement a disaster recovery utilizing a second data center at an alternate location
California Pedigree: Updated SAP and Acumax systems (MM & Logistics) to achieve regulatory compliance with new California Pedigree law.
Environmental Codes & Order Splitting for Refrig/Haz Items: Project to enable automatic splitting of outbound deliveries going from SAP to Acumax based on multiple environmental codes
Northstar: Implemented two new business units to facilitate importation of pharmaceuticals from overseas suppliers through Ireland, into a domestic McKesson owned repackaging facility and then into the McKesson Pharmaceutical supply chain.
PDMA and Florida Pedigree Enhancements: Updates to SAP and Acumax AS/400 systems to achieve regulatory compliance with Federal PDMA and State of Florida Pedigree laws (pedigree laws require digital records for all sales and physical transfers/movements of pharmaceuticals).
November 2002 - July 2007
SAP ECC ERP analysis, programming, design, & documentation. ABAP development and support.
On-line and Batch report writing; ALV and List report writing
BAPI and Function Module customization and development
Third-tier on call enterprise support for SAP and webMethods enterprise integration platform (middleware)
Offshore development resource code review, quality control and feedback
Technical project lead and process design
January 1999 - November 2002
Second-tier enterprise application support. Provided functional and technical support to over 10,000 internal SAP and related enterprise application end-users. End-user training, communication, and documentation. Identified, communicated, and transitioned critical business impact support issues to internal SAP BASIS and Application third level support teams.
Project Lead for Tivoli Service Desk implementation for Enterprise Solutions and Services organization; finished project on time and under budget
During McKesson’s acquisition of HBOC, played an instrumental role in identifying support requirements for and mapping support paths to new business units and revising and publishing support related service level agreements for all SAP and enterprise related/supported software and applications
Functioned as primary liaison with other support organizations in other companies throughout the corporation
EDUCATIONAL EXPERIENCE
What I’ve Learned
SOUTH TAHOE HIGH SCHOOL
1988-1991
South Lake Tahoe, CA
Graduated with Honors
UNIVERSITY OF CALIFORNIA, BERKELEY
1991 - 1993
Major: English Education
Completed four semesters toward Bachelor of Arts (no degree attained)
UC BERKELEY EXTENSION, SAN FRANCISCO
2000 - 2002
Information Systems and Management Certification program at UC Berkeley Extension in San Francisco, CA
Margaret J. Wheatley
Listening is such a simple act. It requires us to be present, and that takes practice, but we don't have to do anything else. We don't have to advise, or coach, or sound wise. We just have to be willing to sit there and listen.
